FAQ's
How do I upload my photos for the magnets?
Once you've selected your product, there is a prompt that allows you to upload your image, and crop it how you like.
What’s the ideal photo size and format for best quality?
We recommend using high-resolution images (at least 1000x1000 pixels in 1:1 or square ratios) in JPEG or PNG format. This helps ensure your magnets look clear and vibrant.
How long will it take to receive my order?
Our standard processing time is 3-5 business days, and shipping times vary depending on your location. Typically, orders arrive within 7-10 business days. You'll receive tracking information as soon as your order ships.
Do you offer discounts for bulk orders or custom designs?
Yes! We offer discounts for bulk orders and can work with you on custom designs for special events or businesses. Please contact us at Info@storymagnets.shop for more details
Can I return or exchange my order if I'm not satisfied?
Since these are custom photo products, we can’t accept returns or exchanges. However, if there’s an issue with your order, please reach out to us, and we’ll do our best to make it right.
More questions? Contact Us